Groww work from home jobs:- Groww is India’s largest investment platform. They are hiring 10th, and 12th, graduates for their Customer Success Executive job. They are not asking for any skills, just you should have good communication skills in Hindi and English. They will pay you a Salary of 33,500 rs every month.
If you want to apply for this job then read the below-given details. For the online apply, just click on the given button below.
Groww Work from Home Jobs Full Details
Job Description
Customer Success Executive
Skills and Expertise: At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touchpoints, our Customer Success Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.
Expectations from successful candidates are:
1. Eagerness to learn about the company’s products and capabilities.
2. Ability to manage a high volume of inbound customer queries.
3. Technical aptitude and the ability to understand and explain complex concepts in simple terms.
4. Ability to empathize with the customer and high customer centricity.
5. Knowledge of other regional languages is helpful if the company works within the country.
Responsibilities:
● Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
● Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
● Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
● Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred
Qualification:
● Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
● 50% cutoff – 10th, 12th and Graduation.
● No backlogs and Gap years during education
Knowledge/Skills and Additional Information Required
- Must be fluent in English and Hindi
- Eagerness to learn about the company’s products and their capabilities
- Excellent interpersonal and relationship-building skills
- Knowledge of other regional languages will be helpful.
Selection Method – The candidate will be chosen for Groww recruitment based on a shortlisting/assessment exam and a telephone or field interview. Candidates will be notified via registered email or mobile number if they are shortlisted based on their preferred qualifications.
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