Adobe is searching for Technical Support Consultants for a private job update. If you are eligible and interested, you can apply by February 29, 2024. Detailed information about Adobe’s recruitment, including vacancies, salary, application fee, selection process, educational qualifications, results, age limit, and other details, is provided below.
Job Role:- Technical Chat Support
Job Location:- Work From Home/ Hybrid
Qualification:- 12th Pass/Graduates
Salary: 40,000 Per Month
Responsibilities of Technical Support Consultant–
- Deliver first-time resolution by handling customer requests and resolving customer’s technical and nontechnical issues as often as possible during the first contact for assigned products on voice and chat channel
- Handling technical support issues for digital imaging Adobe products
- Provide a professional and competent standard of online support for global customers
- Document all customer interactions in a case-tracking database, when applicable
- Content to be logged in full written English
- Follow up on interactions in a timely fashion
- Demonstrate ownership and willingness to resolve issues promptly
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer, and to arrange for a supervisor to mediate in the interaction.
Knowledge/Skills and Additional Information Required –
- Good communication and presentation skills
- Strong analytical skills
- Good Interpersonal skills
- Advanced negotiation and conflict resolution skills
- Tech savvy and quick learner
- Ability to manage tasks in an agreed time frame
- Good-oriented, self-motivated, and confident with excellent communication and influencing skills
- Collaborative approach
- Ability to work in a fast-paced environment
- Team management and people engagement skills.
To learn about more skills, visit the detailed notification.
Selection Method – For Adobe (Work From Home) recruitment, the candidate will be selected based on shortlisting/ assessment tests and virtual/ telephonic or field interviews. If a candidate is shortlisted according to their desired qualification, he/she will be intimated via a registered mobile number or email ID.
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