IBM Work From Home Job: IBM is looking to hire for technical chat support and process associate roles in 2024. Eligible candidates can apply before January 26, 2024. Find comprehensive details about IBM recruitment, including vacancies, salaries, application fees, selection processes, educational requirements, results, age limits, and more below.
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IBM Work From Home Job Full Details
Job Role: Chat Support/Process Associate
Job Location: Work From Home(Hybrid/Onsite)
Salary:- 25,000 – 40,000/- Max
Last Date to Apply:- 26 January 2024
Responsibilities of Technical Chat Support
- Manage incoming calls and emails related to reported issues and offer support.
- Assist IBM customers through call and chat support services.
- Generate tickets/cases using the tool and forward them to the technical team for resolution.
- Alert technicians promptly to ensure timely customer service.
- Meet targets, including customer satisfaction scores.
- Handle escalations and act as shift lead on weekends in the absence of designated supervisors.
- Oversee the support mailbox to ensure timely responses to all customer emails within defined timeframes.
Responsibilities of Process Associate
- Assisting business banking clients with various product and service needs.
- Ensuring excellent customer outcomes and internal control by verifying KYC information and making necessary updates to maintain updated and policy-compliant information.
- Collaborating with the quality team and incorporating feedback to ensure all completed tasks align with defined processes.
Knowledge and Skills Required –
- Good communication skills (both verbal and written)
- Good in typing
- Goo listening capabilities
- Troubleshooting skills
- Self-motivated to achieve high results
- Ability to work independently
- Strong interpersonal and organizational skills.
For IBM recruitment, the candidate will be selected based on shortlisting and virtual interviews. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via a registered mobile number or email ID.
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