Wipro Work From Home Job:- Wipro is looking for candidates for multiple roles like customer service representative, research associate, senior consultant, and analyst in their 2024 recruitment. The jobs offer a mix of work from home and office work. If you’re interested, you can apply before January 26, 2024. To know more about the job openings, including salary, application process, selection criteria, educational requirements, and other details, read the information provided below.
Wipro Work From Home Job Full Details
Job Role: Customer Representative Associate
Job Location: Work From Home/Hybrid/Onsite (Noida)
Salary: 30,000 – 40,000/- month
Qualification: Graduates Only
Last Date to Apply: 26 Jan 2024
Responsibilities for Customer Service Representative
- Assisting customers via phone, chat, and email.
- Make sure services are delivered accurately and on time with specified productivity targets.
- Develop knowledge about clients and domains to resolve issues in the first interaction.
- Follow client service agreements on satisfaction, response time, handling duration, and customer effort.
- Adhere to attendance and accountability policies for customer service.
- Resolve queries, document, and follow up. Identify and implement operational improvements.
- Maintain quality in delivery on calls, chats, and email communications for both internal and client standards.
Knowledge and Skills Required
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and basic knowledge of MS Office
- 5 Day working week
- Collaborative environment
- Performance-based
- Ability to multitask in a fast-paced environment
- Understands customer requirements and advises customers on solution options.
Selection Method
For Wipro recruitment, the candidate will be selected based on shortlisting/ assessment tests and virtual/ telephonic or field interviews. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via a registered mobile number or email ID.
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