Rackspace Work from Home Jobs 2024 | Customer Success Associate

Rackspace Work from Home Jobs 2024: Rackspace is hiring graduates for the Customer Success Associate Post. If you are an interested candidate then you can apply online before 18 January 2024.

WhatsApp Group Join Now
Telegram Group Join Now

Before apply for Rackspace work from home jobs you must go through the below-given details like Job location, number of posts, salary, qualification, and the application Link. Apply online Link is given below for this job.

Rackspace Work from Home Jobs Full Details

Job Role:- Customer Success Associate

Job Location:- Work From Home (Hybrid)

Vacancy:- Various Post

Educational Qualification:- Freshers/Graduate


Salary:- 5,60,000 Per Annum

Last Date:- 18 January 2024

Roles and Responsibilities

  • Keep track of client requests and make sure they’re directed to the right place.
  • Answer client questions about job duties directly.
  • Move ongoing requests along within set deadlines to ensure responses from customers or internal sources.
  • Proactively handle and take responsibility for tickets.
  • Identify common operational issues and help customers solve them.
  • Find areas where changes could reduce ticket numbers and improve management.
  • Follow established protocols for support queries and escalations.
  • Coordinate between Rackspace and Customer Support teams to meet deadlines.
  • Adhere to company security policies and procedures.
  • Use contacts and business skills to see tickets through.
  • Key performance measures include completed ticket workload, customer satisfaction based on NPS Ticket score, and accuracy metrics.
  • Aim for an 80% Net Promoter Score as a benchmark.
  • Ensure engagement with every customer in the base.
  • Manage workload and tickets efficiently.

Qualifications and Skills

  • Good computer skills, especially with Microsoft products like Word and Excel.
  • Think clearly, assess situations, and take the right actions to fix issues.
  • Strong communication skills, both spoken and written.
  • Help and support clients.
  • Solve problems and make decisions.
  • Clear and effective verbal and written communication.
  • Fluent in both the local language and English.

Selection Process

  • To join Rackspace, they’ll pick candidates based on tests and interviews.
  • If you fit their criteria, they’ll let you know through email or phone.


Join Our Official Telegram Group and WhatsApp Channel for More Latest Work from Home Jobs.

Apply for More Latest Work From Home Jobs Here:-

Messho is Hiring Graduates | Messho Work From Home Jobs

Yhangry Campus Drive 2023 | Junior Customer Success Manager

Kido Campus Drive 2023 | UK Educator | Work From Home Jobs

Upkeep Recruitment 2023 | Work From Home Jobs for 12th Pass

WhatsApp Group Join Now
Telegram Group Join Now

Leave a Comment